Frequently Asked Questions
Everything you need to know about finding your dream gown.
How long does it take for my wedding dress to ship?
Standard shipping for in-stock gowns takes 5-7 business days. For made-to-order or custom designs, please allow 12-16 weeks for production and delivery.
What is your return policy on bridal wear?
Due to the delicate and custom nature of our garments, we offer a 7-day return window for a full refund on unworn, unaltered stock items. Custom orders and final sale items are non-returnable.
Do you offer professional alterations?
While we do not provide in-house alterations, we provide a curated list of recommended bridal tailors in your area to ensure your gown fits perfectly.
How do I know which size to order?
We highly recommend viewing our detailed Size Guide located on each product page. Since bridal sizing runs smaller than high-street fashion, please use your bust, waist, and hip measurements for accuracy.
Can I request a custom design or modification?
Yes, Camilla's Bridal offers bespoke modifications on select styles, such as adding sleeves or changing a neckline. Please contact our design team directly to discuss your vision.
What payment methods do you accept?
We accept all major credit cards, PayPal, and offer flexible payment plans through Affirm and Klarna to help you manage your wedding budget.